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It is important to record all information during an emergency.  Completing a logging sheet is an easy way to ensure information is not lost. It can also help support / justify any decisions made or actions taken.

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Download (PDF)

Contact Devon County Council

Website
customer@devon.gov.uk
0345 155 1015 (General enquiries
Contact details for Devon County Council departments

Service/NameTelephone NumberAdditional Information
Police
Emergency: 999
Non-Emergency: 101
Fire
Emergency: 999
Office: 01392 872 200
Fire/Flood Rescue, Support/Resources
Ambulance
Emergency: 999
General: 01392 261621
Service/NameTelephone NumberAdditional Information
Dartmoor Rescue

112 or 999

The team only accepts callouts from The Police and other emergency services. Therefore if you require emergency assistance dial 112 or 999.
Devon County Council
0845 1551020
0345 1551020
General enquiries
Devon County Council
01392 383000
01392 382680
Emergency Planning Officer
South Hams District Council01803 861278Emergency Planning Officer
Environment Agency FloodingWebsiteFlooding and forecasting
Environment Agency0345 988 1188Flooding
Met Office0370 9000100 enquiries@metoffice.gov.uk Meteorological forecasting
South West Water0344 3462020Non-domestic water leaks
National GridOffice: 105Power cuts
British/National Gas0800 111999Gas leaks
BT
01525 290647
0800 800150
Telecommunications
Openreach

Website

Report damaged, unsafe or vandalised Openreach equipment. Guidance on when, why and how to report
GP Surgeries




South Brent: 01364 72394. 
Buckfastleigh: 01364 642534.
Totnes
Leatside: 01803 862671 or
Catherine House Surgery 01803 862073.
Medical/Healthcare




NHS Direct111Advice
Hospitals










Derriford Hospital (Derriford Road, Plymouth PL6 8DH) Tel: 0845 155 8155 or 01752 202082 Website
Torbay Hospital (Lowes Bridge,Torquay TQ2 7AA) Tel: 0300 456 8000 (local rate) or 01803 614567 Website
Minor Injuries Units Website
Newton Abbot Community Hospital (West Golds Road, Newton Abbot TQ12 2TS) Tel: 01626 324 500
Totnes Community Hospital (Coronation Road, Totnes, TQ9 5GH). Tel: 01803 862622
Medical/Healthcare










Devon County Council Highways0345 155 1004 WebsiteHighways management
National Highways
0300 123 5000 Website
info@nationalhighways.co.uk 
Highways Information Line
Local Media

BBC Radio Devon

News: 0345 3011034
Travel: 0345 3002829
On air: 0845 3011034
Media, warning and informing
Animal WelfareRSPCA0300 1234999 (24 hrs)
Emotional Support ServicesSamaritans (24hrs)
0845 3030900
Telephone Support

Some events will be responded to and are the responsibility of the Emergency Services, but the community can assist as shown in each section below.

IncidentDescription of Impact  
FloodingHouses flooded, people made homeless, utilities and communication channels compromised.
Heavy snow, dangerous and icy roadsVulnerable people housebound
House FirePossible evacuation, fire brigade
Aircraft crashPossible evacuation, fire brigade
Road accidentCongestion, emergency vehicles trapped, house evacuation
LandslipCongestion, emergency vehicles trapped, house evacuation

Nuclear Emergency

The following information has been taken from a booklet entitled ‘What to do in a Nuclear Emergency’ dated July 2005 and has been produced by the Ministry of Defence and Devonport Royal Dockyard Limited (DML) in consultation with South Hams District Council.

This guide tells the public what they need to do in the extremely unlikely event of a nuclear emergency at the Devonport site, as well as an incident occurring on one of the submarine berths in the Sound. The design of nuclear submarines means that an accident involving a submarine nuclear reactor is very unlikely. There is a very low risk of an ‘atom bomb’ type explosion.

If you hear the ‘emergency’ signal (a rising and falling wailing note) from the Naval Base siren, or if you receive warning of a nuclear incident from the Police, remain calm and follow this advice: –

  • Go indoors and stay there.
  • Close windows and doors.
  • Listen to your local radio or TV see overleaf). Follow any instructions you are given. Have a portable radio and spare batteries ready.
  • Put out or damp down fires and boilers. Shut down ventilation devices.
  • Do not use the telephone unless you urgently need help.
  • Do not leave the area unless advised to do so
  • Take potassium iodate tablets if told to do so

What to do in a radiation emergency

Information can be found on the Government website here

ResourceContact / Key HolderAdditional Information
Bed and Breakfast AccommodationSee Annex L 
Rattery Village Hall Sally TresidderComplete kitchen facilities.   Running water / Toilets / Electricity / Limited parking
The Church – St Mary’sVicar, Church WardenRunning water / Electricity / Limited parking
Church House Inn Williams EdwardsComplete kitchen facilities.   Running water / Toilets / Electricity / Limited parking

NOTE: Long-term accommodation organised by Devon County Council and South Hams District Council.

Location: Village Hall under stage right

ContentsQuantityContentsQuantity
Register1Bic 4 colour pens.  5
Fleming towed salt spreader1Parish large scale maps on waterproof paper.    2
Snow shovel4Hard hats.    3
A4 double AA 80gsm paper5 reams460mm traffic cones.6
Pack 10 fold over clipboards1200 s/a writeable name badges1 Pack
Sharpie fine black markers 12Evacuation Assembly Point signs2
Whitefurze Allstore heavy duty plastic box and lid 70L.  2
Cordon tape 100 metre red/white 1
Portwest S466 waterproof high viz jacket XXL3
Log Sheets
5
First aid kit1

The following Householder Emergency Plan can be downloaded (PDF)

Household Emergency Plan

Emergencies can affect the County with little or no notice. Being prepared can help reduce the effects on your families’ lives, reduce the need for help from others and enable you to support the vulnerable in your community.

Disruption to essential services such as water and electricity, to regional and national travel and telecoms are all ways an emergency can affect our busy everyday lives.

Complete the following sections and keep the plan in a safe place that all members of your household can easily access:

If you are not involved in an incident but are close by or believe you may be in danger, in most cases the advice is:

GO IN, STAY IN, TUNE IN.

Key information such as road closures are usually reported on local radio.

StationFrequencyWebsite
BBC Radio Devon94.8, 95.8, 96, 103.4, 104.3 FMwww.bbc.co.uk/devon  
Heart100 – 102 FMwww.heart.co.uk/southhams/news/local/  

INFORM THE REST OF YOUR FAMILY / HOUSEMATES Download Form (PDF)

Household Contact Details
NameMobileWork
   
   
   
   
   
   

If you are evacuated is there somewhere you can go? Friends or Family?

If you can’t contact each other, where should you meet / or who should you leave a message with?

Who will be responsible for picking the children up from school? (If applicable)

 How do you turn–off?Who is responsible?
Electricity  
Gas  
Water  

Download Form (PDF)

KEY CONTACT NUMBERS

Emergency Telephone Numbers
Emergency Services999Doctor 
NHS Direct111School 
Local Police Station101  Home Insurance 
Local Authority01803 861234  

Create an Emergency Box

Be prepared. Creating an emergency box will help you locate essential items quickly in an emergency.

Some suggested items are:
Torch and spare batteriesToiletries
Battery powered radio and spare batteriesList of useful contact numbers
Candles / MatchesA copy of this plan
First Aid Kit 

There will probably be no need for an evacuation. If you do need to leave your home, you will be told where to go. Go there using your own transport. If you do not have your own transport, you will be told where to meet and transport will be provided.

Tick off the following things as you do them:

  • Get your family and pets together
  • Get a large bag or suitcase and pack the following things: –
  • A supply of warm clothing and bedding
  • Any special food that your family needs
  • Any medicines that your family needs
  • Baby food, clothes and nappies if needed
  • Private documents & special valuables
  • Some books and toys for children

Make sure that fires are out and that cookers, ventilation fans, TV’s, electric fires and other electric appliances are switched off and unplugged.

Lock up your house and any other buildings and leave.

In case you are unable to leave the house, you should have:
Bottled WaterReady to eat food (tinned)
Bottle / Tin Opener 
In case you are stuck in your car, you should have:
Bottled WaterBlankets
Torch and spare batteries 

If you are in a position where you are able to offer help to your community, start by checking that your neighbours are alright. Download Form (PDF)

NameAddressHome TelephoneMobile
    
    
    
Useful Websites
Devon County Councilwww.devon.gov.uk and search Emergency Planning
Environment Agencywww.environment-agency.gov.uk
BBC Devonwww.bbc.co.uk/devon
National Flood Forumwww.nationalfloodforum.org.uk

Parishes and communities working together

Floodline quick dial number  01803 861278 07980 011895   Working hours are 0900 – 1700 on Tuesday and Thursday, if your enquiry is urgent, please ring 01803 861278

Download Before a Flood Locations at risk of flooding (PDF)

When an evacuation is deemed necessary and appropriate, people will need a safe place to gather to receive vital information about the emergency. This safe place is the Evacuation Assembly Point (EAP).

Activation of the EAP

The EAP will be activated if the CRT decides that due to unique incident factors, it is necessary to provide this facility in advance of the arrival of the Emergency Services.

Staffing the EAP

There will be a requirement for volunteers to staff and run the EAP.  The minimum requirement is shown below:

Serial Post Responsibilities

 PostResponsibilities
1Parish Shelter Coordinator  Located at designated EAP • Manage Shelter • Provide feedback to ICP  
2Receptionist 1Staff Reception Desk • Maintain Register of those entering  
3Receptionist 2As above
4Volunteer 1st Aiders (See Section 3 and Annex D)  Provide basic 1st Aid as required  
5Volunteer CookProvide snacks/meals as required
6Volunteers Evac. AssistantsAssist Evacuees as required • Issue blankets etc  

Important Information

Please take a few moments to read this section as it contains important information that you will likely need regarding the Evacuation Assembly Point (EAP). This Information Sheet may not answer all your questions. If you require further information, please ask any of the volunteers.

Registration

Please register at the Registration table. Registration is not mandatory, but it is strongly recommended, as it assists the volunteers to meet your needs and assists if any of your relatives are trying to trace you. Registration information is considered confidential.

Smoking and Alcohol

Smoking and the consumption of alcohol is not permitted anywhere inside the EAP.

Personal Belongings and Children

We cannot assume responsibility for your belongings. Please keep valuable items with you.  Parents are responsible for keeping track of and controlling the actions of their children. Please don’t leave them unattended.

Medical and Injuries

If you have a medical condition that could require special consideration, i.e., heart condition, recent surgery, or pregnancy, please bring this to the attention of the volunteers. All medically related information should be noted on your registration card and will be treated with confidentiality.

Pets

We understand your pets are part of your family, unfortunately, our facilities may not be suitable for them. Let us know about your pets and we can help in locating a temporary location of safety for them where they will be well looked after. Registered Guide/Hearing Dogs are allowed within the EAP.

Bulletin Boards

Updates and bulletins will be posted for your information.

Volunteering and Help

Evacuees are encouraged to help in the EAP. Please see the volunteers if you believe that you can help.

Telephones

We encourage you to notify one family member or friend as to your whereabouts and then ask them to notify others who may be concerned about you. Please be considerate of others when using a mobile phone by speaking quietly.

EAP Coordinator

Please follow the instruction of the coordinator and volunteers. They are the designated authorities in the EAP.

Problems and Complaints

Please direct all comments regarding the EAP operation to the coordinator.

News/Media

News/media representatives often visit the EAP during emergency operations. They may request interviews or photographs of you; however, they must ask your permission first. It is your right to refuse. Please report any problems or questions regarding the media to the EAP Coordinator.

Special Needs/Requirements

If you have any special needs, i.e., required diet, health etc., please let the staff know.

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